01
"Where is my order?" answered in one turn
The customer gives an email or a phone number on WhatsApp and the agent replies with the order, its status and what shipped — read live from Shopify, not from a stale export.
Integrations · E-commerce & payments
Shopify in the conversation.
The storefront and order system behind a large share of direct-to-consumer retail. Cloodot integrates with it directly — bringing orders, customers, fulfilments and refunds into the conversation your team is answering, and starting a workflow the moment something happens.
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Shopify
E-commerce & payments
01 · IN THE CONVERSATION
Shopify facts, in the thread they are needed.
Because the integration is ours rather than brokered through the Apps catalogue, what it can do is a fixed, documented set your workflows and your agent call directly — reading orders, customers, fulfilments and refunds into the conversation being answered.
- Look up a customer’s orders by email or phone
- Fetch the full details of one order by its id
That is the whole list, and it is deliberately short: a first-party integration only claims what we built and maintain.
02 · WORKFLOWS
Something happens in Shopify. A workflow starts.
Once Shopify is connected, its events show up in the workflow editor's trigger picker, and the fields the event carries become variables every later step can read — so the message you send is written from what actually happened.
- An order is placed
- An order is paid
- An order is fulfilled
- An order is cancelled
- A refund is issued
- A customer is created
These are the events the integration ships, not a sample: every one of them is in the trigger picker once Shopify is connected.
03 · ONE CONNECTION
Connected once, for the whole workspace.
An app from the Settings → Apps catalogue is authorized per member, because a copilot is a per-member tool. Shopify is not that: it is connected once for the organization, and every conversation, agent and workflow in the workspace sees it from that moment.
No per-member setup
Nobody has to connect their own Shopify account before the answers reach their threads.
A fixed, documented surface
The actions and events on this page are the whole contract — not whatever an API happens to expose this month.
Built and maintained here
When Shopify changes something, fixing it is our job rather than a broker's.
What teams do with it
Two ways Shopify earns its connection.
02
Post-purchase that knows what they bought
A workflow fires on fulfilment and opens a conversation about the order that actually shipped, with the customer already identified.
Setup
Connect Shopify once, for everyone.
- 1
Open the Shopify integration in settings
It has its own screen rather than a card in the Apps catalogue — Shopify is built into Cloodot, not brokered.
- 2
Authorize Cloodot on Shopify
You approve the access on Shopify's own screen. No API keys are pasted into Cloodot.
- 3
Point a workflow at it
The events above appear in the trigger picker and the actions in the step list, ready to use.
Shopify questions.
How do I connect Shopify to Cloodot?
Shopify is a first-party Cloodot integration rather than one of the apps in the Settings → Apps catalogue: you connect it from its own settings screen and authorize Cloodot on Shopify's side. No keys are pasted into Cloodot.
What can Cloodot do in Shopify?
Look up a customer’s orders by email or phone; Fetch the full details of one order by its id. Because the integration is ours rather than brokered, that list is fixed and documented — it is not whatever an app's API happens to expose.
Is Shopify in the Apps catalogue too?
No. Only apps whose authorization Composio manages appear in Settings → Apps, and Shopify is not one of them — which is exactly why the integration is first-party. You are not missing a second way to connect it.
Can an event in Shopify start a Cloodot workflow?
Yes. Events like an order is placed, an order is paid, an order is fulfilled, an order is cancelled, a refund is issued, a customer is created appear in the workflow editor's trigger picker once Shopify is connected, and the event's own fields become variables the rest of the workflow can read.
Who in my team can connect Shopify?
Connecting Shopify is an organization-level setting, so it is done once by an admin or owner and everyone's conversations and workflows see it — one e-commerce & payments connection for the whole workspace.
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Try the whole thing, today.
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