Every channel. One tray.
WhatsApp, Instagram, Facebook, WebChat, and Email — threaded by the customer, not the app. One inbox where every message lands, grouped by who’s talking, so nothing slips and no one re-asks what they already told you.
No credit card required · 7-day free trial
One customer. One thread.
Five channels pour into a single tray, grouped by the person rather than the platform. When Priya writes on WhatsApp today and Instagram next week, it’s the same thread, the same history, the same contact card — nobody re-asks what she already told you.
Grouped by identity
Every channel a customer touches folds into one conversation, backed by a single contact profile — name, avatar, phone, and email.
No app-switching
Instagram, Facebook, WhatsApp, WebChat, and Email land in the same tray. Your team works one screen, not five tabs.
Context that travels
Labels, custom fields, and past sessions stay attached to the thread, so whoever picks it up already knows the story.
Sort the flood in seconds.
Filter by label, channel, starred, or unread and the list narrows instantly — and the view survives in the URL, so you can bookmark it or share it. Labels tag themselves when you let the AI read your descriptions. Snooze what you can’t touch yet, and assign or route the rest.
Filters that stick
Slice by labels, channels, starred, or unread; sort newest or oldest. The view lives in the URL — bookmark it, or hand a teammate the exact link.
Labels that apply themselves
Write a clear description, switch on AI Extraction, and conversations tag themselves — “Refund Request”, “VIP Customer” — with no one lifting a finger.
Snooze, assign, route
Set a chat aside until tomorrow or the customer’s next reply. Assign it to a teammate or the AI, or route it into the right team inbox.
Two minutes of typing, five seconds.
Type “/” and your shared canned-response library opens — search, insert, personalize, send. Reply with voice notes, attachments, or documents without leaving the composer. And the AI quietly clears the routine, so your team only opens what needs a human.
Slash to reply
Hit / for your team’s shared library of saved replies — shipping info, return policy, greetings. Search, drop one in, add the name, send.
Every message type
Text, images, video, voice notes, files, location, carousels, and quick replies — send whatever the channel supports, right from the composer.
The AI takes the routine
Conversations the agent handles sit in their own view, so your team opens only the Mine and Queued threads that actually need a person.
End on a rating, not a guess.
Resolve a conversation and the customer rates it, one to five stars. Positive scores roll up into a CSAT percentage you can watch live, split into positive, neutral, and negative. Every response is filed with the contact, the channel, and the date — so a dip is an early warning, not a surprise.
Five-star surveys
After a conversation, customers rate their experience from one to five stars, and each response lands in your dashboard the moment it arrives.
One score, live
Your CSAT is the share of 4- and 5-star ratings across every response, updating in real time as feedback comes in.
Read the misses
Filter to 1- and 2-star replies to surface the pain points, search by contact, and sort by rating or date to spot a dip early.
Fewer tabs. Better answers.
Cloodot’s AI now handles the flood of WhatsApp queries across our stores and routes only what needs a person to the team. Faster replies, more sales, fewer agents on the clock.
Akhil · MyG
Inbox questions, answered.
Which channels land in one inbox?
How are the same customer's channels tied together?
Can I filter and share a specific view of the inbox?
Do labels get applied automatically?
What happens after a conversation is resolved?
Try the whole thing, today.
Start free. Connect a channel, train an agent on your own content, and you'll have a working deployment in your inbox the same afternoon.