Every channel. One tray.
WhatsApp, Instagram, Facebook, WebChat, and Email — threaded by the customer, not the app. One inbox where every message lands, grouped by who’s talking, so nothing slips and no one re-asks what they already told you.
No credit card required · 7-day free trial
Does this come in sage?
Can you check my order?
One customer. One thread.
When a customer moves from Instagram to WhatsApp, their story comes with them. Messages, contact details, and past sessions stay together, so your team can pick up where they left off.
Does this come in sage?
The everyday chairHi again! The same chair, please.
Conversation linked
Grouped by identity
Every channel a customer touches folds into one conversation, backed by a single contact profile — name, avatar, phone, and email.
No app-switching
Instagram, Facebook, WhatsApp, WebChat, and Email land in the same tray. Your team works one screen, not five tabs.
Context that travels
Labels, custom fields, and past sessions stay attached to the thread, so whoever picks it up already knows the story.
Sort the flood in seconds.
Find the threads that need you. Filter the inbox, let AI apply the right labels, and route each conversation to the team that can help. The rest can wait until you’re ready.
The cover’s the wrong colour.
Can I return it?
The message and its context, together.
Not now? Snooze it until you’re ready.
Filters that stick
Slice by labels, channels, starred, or unread; sort newest or oldest. The view lives in the URL — bookmark it, or hand a teammate the exact link.
Labels that apply themselves
Write a clear description, switch on AI Extraction, and conversations tag themselves — “Refund Request”, “VIP Customer” — with no one lifting a finger.
Snooze, assign, route
Set a chat aside until tomorrow or the customer’s next reply. Assign it to a teammate or the AI, or route it into the right team inbox.
Two minutes of typing, five seconds.
Your team’s best answers are one shortcut away. Type “/”, choose a saved reply, and make it personal. Send a voice note or attachment when words alone won’t do.
“How long does shipping take?”
Hi Meera! Your order ships in 1–2 business days. We’ll send you a tracking link as soon as it’s on the way.
Slash to reply
Hit / for your team’s shared library of saved replies — shipping info, return policy, greetings. Search, drop one in, add the name, send.
Every message type
Text, images, video, voice notes, files, location, carousels, and quick replies — send whatever the channel supports, right from the composer.
The AI takes the routine
Conversations the agent handles sit in their own view, so your team opens only the Mine and Queued threads that actually need a person.
End on a rating, not a guess.
Let customers tell you how it went. Ratings feed a live CSAT view, with the contact and conversation attached, so you can see what’s working and where your team needs a hand.
“That was exactly the help I needed.
Thank you!”
Find the happy endings. Learn from the difficult ones.
Five-star surveys
After a conversation, customers rate their experience from one to five stars, and each response lands in your dashboard the moment it arrives.
One score, live
Your CSAT is the share of 4- and 5-star ratings across every response, updating in real time as feedback comes in.
Read the misses
Filter to 1- and 2-star replies to surface the pain points, search by contact, and sort by rating or date to spot a dip early.
Fewer tabs. Better answers.
Cloodot’s AI now handles the flood of WhatsApp queries across our stores and routes only what needs a person to the team. Faster replies, more sales, fewer agents on the clock.
Akhil · MyG
Inbox questions, answered.
Which channels land in one inbox?
How are the same customer's channels tied together?
Can I filter and share a specific view of the inbox?
Do labels get applied automatically?
What happens after a conversation is resolved?
Try the whole thing, today.
Start free. Connect a channel, train an agent on your own content, and you'll have a working deployment in your inbox the same afternoon.