Solutions · Customer support agent

Resolve tickets before they exist.

Cloodot answers from your own docs, acts on your own systems, and hands off to a human the moment it should — across WhatsApp, Instagram, email, and webchat. At 9 a.m. or 3 a.m., in the customer's language.

Start free trial →All solutions

No credit card required · 7-day free trial

01 · CUSTOMER SUPPORT AGENT
The workPlaybooks
a

Answers from your docs, not thin air

Train it on your help centre, policies, and past threads. It quotes your actual returns window, links your actual setup guide, and says "I don't know" instead of making one up.

b

Resolutions, not canned replies

It looks up the order, reschedules the delivery, issues the refund it's allowed to issue — then closes the ticket with a note. "We'll get back to you" becomes "done."

c

Handover with a dossier, not a transcript

When a thread needs a human, your team gets the summary, the sentiment, the account history, and a suggested reply — so the customer never repeats themselves.

Webchat · Support AI ON SHIFT
The steam wand on my espresso machine died after two weeks. I want a refund.
Dan · 23:07
Sorry Dan — not the first fortnight we want you to have. You're inside the 30-day window, so the refund's yours if you want it. But this usually means a blocked valve: a 2-minute descale fixes 9 in 10 of these. Video, or refund?
Cloodot · 23:07
Fine, send the video.
23:08
Sent. If it's not steaming in 10 minutes, reply "refund" and I'll process it on the spot — no forms.
Cloodot · 23:08
→ kb.search("steam wand no pressure") ✓
→ policy.check(refund · 30d) → eligible ✓
→ ticket.update(#8412, self-serve)
deflectedrefund pre-approvedCSAT: 5.0
Outcomes
68%
Of conversations resolved end-to-end with no human in the loop.
9s
Median first reply — weekends, launch days, and 3 a.m. included.
4.8/5
Average CSAT on AI-resolved threads. Humans kept for the hard ones.
Customer voice

"We didn't shrink support. We stopped drowning it. Cloodot eats the 'where's my refund' pile, and my team finally does the work that needs a human."

— Support Lead · consumer electronics brand · 11k tickets/mo
Want the same for your shop floor?

Bring us your Monday.

Start free. Train a Cloodot agent on your own docs, your own tone, your own tools, and you'll walk away with a working deployment in your inbox the same afternoon.

Start free trial →Sign in