Product · Analytics

Know what your inbox knows.

Every conversation, campaign, and AI reply becomes a number you can act on — response times, satisfaction, what customers ask, and which message paid off. Filter by channel and time range; watch it update live.

Start free trial →Tour the dashboards

No credit card required · 7-day free trial

An inbox full of signals, made useful.Illustrative example

Conversations

See where the hours really go.

See conversation volume, response times, handovers, and sentiment by channel and time range. Find the busy hours, understand the workload, and put your team where they’re needed.

Plan around the hours your customers need you.Illustrative example

Volume, split four ways

Total sessions, AI-handled, human-assigned, and still-unassigned — each a live number you can act on, with an unreplied sub-count.

Response times & handovers

Per-agent response times and handovers put your team’s performance side by side, so coaching lands where it counts.

Sentiment, scored for you

Positive, neutral, and negative are categorised automatically, so a dip shows up before it spreads.

A heatmap of the week

24 hourly slots across seven days reveal the real peaks. Light green is quiet, dark green is a rush — staff to it instead of guessing.

CSAT

Every reply, rated out of five.

Every customer rating keeps its contact, channel, and date. Follow the share of four- and five-star responses, then look closer at the conversations behind the score.

Every rating tells you something.Illustrative example

The industry-standard score

Positive responses (4–5★) as a percentage of all responses. One number, always current.

The full breakdown

Total, positive, neutral, and negative counts — so you see the shape, not just the headline.

Every response, in a table

Filter by rating, search by contact, sort by date. Read the one- and two-star replies first.

Paired with conversations

Line CSAT up against response times and sentiment for the complete picture of support quality.

What customers ask

Questions become knowledge.

See which questions need an answer and which collection items customers discover most. Use the gaps to grow your library and give the AI agent a better answer next time.

The next question makes your agent better.Illustrative example

Answer rate & gaps

A steady rate above 80% is healthy. A dip usually means customers are asking about something new.

Unanswered → answered

New questions land in a list ready to become FAQs. Each one you answer deflects the next conversation.

Your top-shown items

See which collection products the agent pulls into chats most — and which never surface and need better titles.

A flywheel, not a report

Every gap you close in analytics makes the agent sharper. The numbers feed straight back into the replies.

Marketing & ads

Know which message paid off.

See which campaigns get delivered, which buttons get tapped, and which click-to-message ads bring people into your inbox. Compare the messages and channels that are working.

See which message started the conversation.Illustrative example

Delivery to click

Sent, delivered, read, and clicked for every campaign, with click-through rate computed for you.

Which button won

Per-button click share shows the CTA that resonated — and the one to rewrite.

Ads, attributed

Messages from click-to-message ads, split by channel, with your top-20 headlines ranked by volume.

Compare like for like

Multi-campaign roll-ups and weekly trends, so you judge over time instead of at launch.

Outcomes

Numbers that turn into decisions.

37%

Average increase in revenue from digital channels once teams act on what the numbers show.

28pts

Boost in CSAT from faster first responses — the metric you watch move, week over week.

65%

Reduction in manual workload as analytics pinpoints what the AI can safely handle.

Cloodot’s AI now handles the flood of WhatsApp queries across our stores and routes only what needs a person to the team. Faster replies, more sales, fewer agents on the clock.
Akhil · MyG

Analytics, in plain terms.

What can I actually see in Insights?

Six dashboards: Conversations (session volume, response times, sentiment, per-agent performance, a weekly traffic heatmap), CSAT, FAQ coverage, Collections, Marketing campaigns, and click-to-message Ads. Every view filters by time range and by channel.

How is the CSAT score calculated?

After a conversation, customers rate it one to five stars. Your CSAT score is the share of positive responses — 4 and 5 stars — out of every response, the industry-standard measure. It updates in real time, and each response is listed by contact, channel, and date.

How current are the numbers?

Conversation counts carry a Live badge and refresh every couple of seconds; active-campaign and ad stats refresh on their own too. If a view looks empty, widen the range from the default last-7-days to All time — the short window often hides data that's already there.

Can I see which channels and campaigns drive messages?

Yes. Ad Insights attributes click-to-message ads across WhatsApp, Instagram, and Facebook from the referral data each message carries, and ranks the headlines that drove the most. Marketing Insights breaks each campaign down by delivery, click-through rate, and per-button clicks.

What do I do with the questions customers ask?

FAQ Insights surfaces new questions that don't have an answer yet and tracks your answer rate and library growth. Answer one in FAQ Management and the AI agent handles it every time after — the loop from what you see in analytics to an agent that gets sharper.

The rest of the platform

Better together.

01Unified inboxEvery channel, one tray.02AI agentIt thinks. It acts. It asks.03CopilotAI at your team’s elbow.04Skills & workflowsTeach it your business logic.05CampaignsBroadcasts that read like DMs.

See it on your own inbox

Try the whole thing, today.

Start free. Connect a channel, train an agent on your own content, and you'll have a working deployment in your inbox the same afternoon.

Start free trial →Sign in