Know what your inbox knows.
Every conversation, campaign, and AI reply becomes a number you can act on — response times, satisfaction, what customers ask, and which message paid off. Filter by channel and time range; watch it update live.
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See where the hours really go.
Session volume, response times and handovers, sentiment, and per-agent performance — all filtered by channel and time range. A weekly traffic heatmap shows exactly when conversations land, so you can staff the peaks instead of guessing at them. Counts update live as new messages arrive.
Volume, split four ways
Total sessions, AI-handled, human-assigned, and still-unassigned — each a live number you can act on, with an unreplied sub-count.
Response times & handovers
Per-agent response times and handovers put your team’s performance side by side, so coaching lands where it counts.
Sentiment, scored for you
Positive, neutral, and negative are categorised automatically, so a dip shows up before it spreads.
A heatmap of the week
24 hourly slots across seven days reveal the real peaks. Light green is quiet, dark green is a rush — staff to it instead of guessing.
Every reply, rated out of five.
After a conversation, customers rate it one to five stars. Your CSAT score — the share of four- and five-star replies — updates in real time, and every response is listed by contact, channel, and date, so a rough week never hides inside an average.
The industry-standard score
Positive responses (4–5★) as a percentage of all responses. One number, always current.
The full breakdown
Total, positive, neutral, and negative counts — so you see the shape, not just the headline.
Every response, in a table
Filter by rating, search by contact, sort by date. Read the one- and two-star replies first.
Paired with conversations
Line CSAT up against response times and sentiment for the complete picture of support quality.
Questions become knowledge.
FAQ Insights tracks your answer rate, the new questions that don’t have an answer yet, and how fast your library is growing. Collection Insights shows which items the agent surfaces most. Answer a gap once and the AI agent handles it every time after — analytics feeding a smarter agent.
Answer rate & gaps
A steady rate above 80% is healthy. A dip usually means customers are asking about something new.
Unanswered → answered
New questions land in a list ready to become FAQs. Each one you answer deflects the next conversation.
Your top-shown items
See which collection products the agent pulls into chats most — and which never surface and need better titles.
A flywheel, not a report
Every gap you close in analytics makes the agent sharper. The numbers feed straight back into the replies.
Know which message paid off.
Marketing Insights breaks every campaign down by delivery, click-through rate, and which buttons customers actually tap. Ad Insights attributes click-to-message ads across WhatsApp, Instagram, and Facebook from the referral data each message carries, then ranks the headlines that drove them. Back the winners; cut the spend that isn’t landing.
Delivery to click
Sent, delivered, read, and clicked for every campaign, with click-through rate computed for you.
Which button won
Per-button click share shows the CTA that resonated — and the one to rewrite.
Ads, attributed
Messages from click-to-message ads, split by channel, with your top-20 headlines ranked by volume.
Compare like for like
Multi-campaign roll-ups and weekly trends, so you judge over time instead of at launch.
Numbers that turn into decisions.
Cloodot’s AI now handles the flood of WhatsApp queries across our stores and routes only what needs a person to the team. Faster replies, more sales, fewer agents on the clock.
Akhil · MyG
Analytics, in plain terms.
What can I actually see in Insights?
How is the CSAT score calculated?
How current are the numbers?
Can I see which channels and campaigns drive messages?
What do I do with the questions customers ask?
Try the whole thing, today.
Start free. Connect a channel, train an agent on your own content, and you'll have a working deployment in your inbox the same afternoon.