Integrations · E-commerce & payments

Shippo in the conversation.

Shipping API for e-commerce merchants to create labels, track packages, and manage shipping operations. Connect it once and your copilot works in it directly without leaving the thread — and your workflows can act on it while the customer is still typing.

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Shippo
E-commerce & payments
01 · COPILOT

Ask for it in plain language. It does the Shippo part.

Copilot rides inside the inbox. With Shippo connected it works there from the same panel as the conversation — no second tab, no copying an order number across.

  • Get Address
  • Create Batch
  • Create Order
  • Get Merchant
  • Create Parcel
  • Create Refund

What a specific connection exposes is decided by Shippo, not by us: Settings → Apps lists the real tools your connection carries, each with its own switch.

02 · WORKFLOWS

Read Shippo from inside a workflow.

Shippo is a place a workflow looks things up rather than one that starts it. Trigger on a conversation, a schedule or another app's event, then use an AI Agent step to work in Shippo and hand the answer to the steps that follow — a message, a CRM update, an escalation.

If Shippo does publish events to your workspace, they appear in the trigger picker the moment the connection is made.

03 · THE AI AGENT STEP

One step that decides which Shippo tools to call.

A workflow's AI Agent step runs a bounded tool-calling loop over the apps you have connected and returns an object whose fields you declared. So "find the record, check the status, and give me status and owner" is one step rather than four — and the fields it returns are available to every step after it.

You declare the output

The rows you name become the variables downstream steps read, so a branch can test what Shippo said.

You cap the effort

A step budget and a model tier per node — the loop stops where you told it to.

Only what you switched on

The loop can call the Shippo tools you left enabled and nothing else.

Setup

Connect Shippo in about a minute.

  1. 1

    Open Settings → Apps

    It is open to everyone in your organization, not just admins — which apps your copilot can reach is part of doing the job.

  2. 2

    Find Shippo in Browse

    The catalogue runs to hundreds of apps and is searchable. Connect Shippo from its card.

  3. 3

    Authorize with your own Shippo account

    You sign in on Shippo's own screen and approve the access. The connection carries that account's permissions — no API keys are pasted into Cloodot.

  4. 4

    Choose the tools it may call

    Open the connection and switch off anything you would rather it never touched. A tool you switch off is out of reach from the next question onward.

Shippo questions.

How do I connect Shippo to Cloodot?
Open Settings → Apps in Cloodot, switch to Browse, and search for Shippo. Connecting it opens Shippo's own sign-in and consent screen; when you come back, the app is listed as Connected and your copilot can use it. Nothing is installed and no keys are pasted into Cloodot.
What can Cloodot do in Shippo?
Work of this kind: get address; create batch; create order; get merchant; create parcel; create refund. The exact list depends on what your Shippo account is allowed to do — Settings → Apps shows every tool the connection actually exposes.
Can I limit which Shippo tools Cloodot may use?
Yes. Open the connection and every tool it exposes is a switch, searchable by name. A tool you switch off is out of reach from the next question onward, so a read-only Shippo connection is a matter of leaving the writes off.
Can a workflow use Shippo without a trigger from it?
Yes. Shippo is read from inside a workflow rather than starting one: a workflow triggered by a conversation, a schedule or another app's event uses an AI Agent step to work in Shippo and hand its answer to the steps that follow.
Who in my team can connect Shippo?
Anyone in the organization — Apps is not restricted to admins and owners, because which apps a copilot can reach is part of doing the job. The connection carries the permissions of the Shippo account that authorized it, so a e-commerce & payments connection is only ever as broad as the account behind it.
See it on your own inbox

Try the whole thing, today.

Start free. Connect a channel, train an agent on your own content, and you'll have a working deployment in your inbox the same afternoon.