Integrations · Social & video

Instagram in the conversation.

Where a lot of discovery now happens, and where the first message from a customer is usually a DM about a post. Connect it once and your copilot works with direct messages, story replies, comments and profiles without leaving the thread — and your workflows can act on it while the customer is still typing.

Start free trial →All integrations

No credit card required · 7-day free trial

Instagram

Social & video

01 · COPILOT

Ask for it in plain language. It does the Instagram part.

Copilot rides inside the inbox. With Instagram connected it reads direct messages, story replies, comments and profiles and acts on them from the same panel as the conversation — no second tab, no copying an order number across.

Mark Seen
Send Image
Get User Info
Delete Comment
Get Conversation
Get IG User Media

What a specific connection exposes is decided by Instagram, not by us: Settings → Apps lists the real tools your connection carries, each with its own switch. Instagram also has a first-party Cloodot integration with its own settings screen — the two are independent, and you can run either or both.

02 · WORKFLOWS

Read Instagram from inside a workflow.

Instagram is a place a workflow looks things up rather than one that starts it. Trigger on a conversation, a schedule or another app's event, then use an AI Agent step to work in Instagram and hand the answer to the steps that follow — a message, a CRM update, an escalation.

If Instagram does publish events to your workspace, they appear in the trigger picker the moment the connection is made.

03 · THE AI AGENT STEP

One step that decides which Instagram tools to call.

A workflow's AI Agent step runs a bounded tool-calling loop over the apps you have connected and returns an object whose fields you declared. So "find the record, check the status, and give me status and owner" is one step rather than four — and the fields it returns are available to every step after it.

You declare the output

The rows you name become the variables downstream steps read, so a branch can test what Instagram said.

You cap the effort

A step budget and a model tier per node — the loop stops where you told it to.

Only what you switched on

The loop can call the Instagram tools you left enabled and nothing else.

What teams do with it

Two ways Instagram earns its connection.

DMs and story replies in the same tray as everything else

Instagram conversations arrive in the shared inbox threaded by the person, so a customer who DMs on Tuesday and emails on Friday is one thread rather than two strangers.

The question under the post gets an answer

Your AI agent answers from the same knowledge that serves the website, in the language the customer wrote in — and hands over the moment it needs a person.

Setup

Connect Instagram in about a minute.

1
Open Settings → Apps
It is open to everyone in your organization, not just admins — which apps your copilot can reach is part of doing the job.
2
Find Instagram in Browse
The catalogue runs to hundreds of apps and is searchable. Connect Instagram from its card.
3
Authorize with your own Instagram account
You sign in on Instagram's own screen and approve the access. The connection carries that account's permissions — no API keys are pasted into Cloodot.
4
Choose the tools it may call
Open the connection and switch off anything you would rather it never touched. A tool you switch off is out of reach from the next question onward.

Open Settings → Apps →

Instagram questions.

How do I connect Instagram to Cloodot?

Open Settings → Apps in Cloodot, switch to Browse, and search for Instagram. Connecting it opens Instagram's own sign-in and consent screen; when you come back, the app is listed as Connected and your copilot can use it. Nothing is installed and no keys are pasted into Cloodot. Instagram also has a first-party Cloodot integration with its own settings screen — the two are independent, and you can run either or both.

What can Cloodot do in Instagram?

Work of this kind: mark seen; send image; get user info; delete comment; get conversation; get ig user media. The exact list depends on what your Instagram account is allowed to do — Settings → Apps shows every tool the connection actually exposes.

Can I limit which Instagram tools Cloodot may use?

Yes. Open the connection and every tool it exposes is a switch, searchable by name. A tool you switch off is out of reach from the next question onward, so a read-only Instagram connection is a matter of leaving the writes off.

Can a workflow use Instagram without a trigger from it?

Yes. Instagram is read from inside a workflow rather than starting one: a workflow triggered by a conversation, a schedule or another app's event uses an AI Agent step to work in Instagram and hand its answer to the steps that follow.

Who in my team can connect Instagram?

Anyone in the organization — Apps is not restricted to admins and owners, because which apps a copilot can reach is part of doing the job. The connection carries the permissions of the Instagram account that authorized it, so a social & video connection is only ever as broad as the account behind it.

More social & video