01
One customer, however they wrote in
A shopper who emailed Gorgias last week now messages on WhatsApp. The copilot pulls that history into the thread, so nobody asks them to explain the same delivery problem twice.
Integrations · Support & ticketing
Gorgias in the conversation.
A helpdesk built for online stores, where a ticket usually has an order sitting behind it. Connect it once and your copilot works with tickets, customers, messages and macros without leaving the thread — and your workflows can act on it while the customer is still typing.
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Gorgias
Support & ticketing
01 · COPILOT
Ask for it in plain language. It does the Gorgias part.
Copilot rides inside the inbox. With Gorgias connected it reads tickets, customers, messages and macros and acts on them from the same panel as the conversation — no second tab, no copying an order number across.
- Get Team
- Get Event
- Get Ticket
- List Teams
- Create Team
- Delete Team
What a specific connection exposes is decided by Gorgias, not by us: Settings → Apps lists the real tools your connection carries, each with its own switch.
02 · WORKFLOWS
Read Gorgias from inside a workflow.
Gorgias is a place a workflow looks things up rather than one that starts it. Trigger on a conversation, a schedule or another app's event, then use an AI Agent step to work in Gorgias and hand the answer to the steps that follow — a message, a CRM update, an escalation.
If Gorgias does publish events to your workspace, they appear in the trigger picker the moment the connection is made.
03 · THE AI AGENT STEP
One step that decides which Gorgias tools to call.
A workflow's AI Agent step runs a bounded tool-calling loop over the apps you have connected and returns an object whose fields you declared. So "find the record, check the status, and give me status and owner" is one step rather than four — and the fields it returns are available to every step after it.
You declare the output
The rows you name become the variables downstream steps read, so a branch can test what Gorgias said.
You cap the effort
A step budget and a model tier per node — the loop stops where you told it to.
Only what you switched on
The loop can call the Gorgias tools you left enabled and nothing else.
What teams do with it
Two ways Gorgias earns its connection.
02
Escalate with the order attached
A conversation the AI agent could not settle becomes a Gorgias ticket carrying the transcript and the order it is about — the two things an agent otherwise spends five minutes gathering.
Setup
Connect Gorgias in about a minute.
- 1
Open Settings → Apps
It is open to everyone in your organization, not just admins — which apps your copilot can reach is part of doing the job.
- 2
Find Gorgias in Browse
The catalogue runs to hundreds of apps and is searchable. Connect Gorgias from its card.
- 3
Authorize with your own Gorgias account
You sign in on Gorgias's own screen and approve the access. The connection carries that account's permissions — no API keys are pasted into Cloodot.
- 4
Choose the tools it may call
Open the connection and switch off anything you would rather it never touched. A tool you switch off is out of reach from the next question onward.
Gorgias questions.
How do I connect Gorgias to Cloodot?
Open Settings → Apps in Cloodot, switch to Browse, and search for Gorgias. Connecting it opens Gorgias's own sign-in and consent screen; when you come back, the app is listed as Connected and your copilot can use it. Nothing is installed and no keys are pasted into Cloodot.
What can Cloodot do in Gorgias?
Work of this kind: get team; get event; get ticket; list teams; create team; delete team. The exact list depends on what your Gorgias account is allowed to do — Settings → Apps shows every tool the connection actually exposes.
Can I limit which Gorgias tools Cloodot may use?
Yes. Open the connection and every tool it exposes is a switch, searchable by name. A tool you switch off is out of reach from the next question onward, so a read-only Gorgias connection is a matter of leaving the writes off.
Can a workflow use Gorgias without a trigger from it?
Yes. Gorgias is read from inside a workflow rather than starting one: a workflow triggered by a conversation, a schedule or another app's event uses an AI Agent step to work in Gorgias and hand its answer to the steps that follow.
Who in my team can connect Gorgias?
Anyone in the organization — Apps is not restricted to admins and owners, because which apps a copilot can reach is part of doing the job. The connection carries the permissions of the Gorgias account that authorized it, so a support & ticketing connection is only ever as broad as the account behind it.
More support & ticketing
Rarely just one app.
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IntercomA messaging-first support platform with conversations, contacts and articles in one place.
Zoho DeskZoho’s helpdesk, and the ticket queue for teams already running the rest of the Zoho suite.
HubSpotA CRM and marketing suite where most small and mid-sized teams keep the record of a customer.
SalesforceThe enterprise CRM of record, and usually the system every other tool is reconciled against.Zoho CRMZoho's CRM — often the system of record for teams already running the wider Zoho suite.See it on your own inbox
Try the whole thing, today.
Start free. Connect a channel, train an agent on your own content, and you'll have a working deployment in your inbox the same afternoon.