Capsule CRM in the conversation.
Capsule CRM is a simple yet powerful CRM platform designed to help businesses manage customer relationships, sales pipelines, and tasks efficiently. Connect it once and your copilot works in it directly without leaving the thread — and your workflows can act on it while the customer is still typing.
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Ask for it in plain language. It does the Capsule CRM part.
Copilot rides inside the inbox. With Capsule CRM connected it works there from the same panel as the conversation — no second tab, no copying an order number across.
- Get Task
- Get User
- Get Board
- Get Entry
- Get Stage
- Get Track
What a specific connection exposes is decided by Capsule CRM, not by us: Settings → Apps lists the real tools your connection carries, each with its own switch.
Read Capsule CRM from inside a workflow.
Capsule CRM is a place a workflow looks things up rather than one that starts it. Trigger on a conversation, a schedule or another app's event, then use an AI Agent step to work in Capsule CRM and hand the answer to the steps that follow — a message, a CRM update, an escalation.
If Capsule CRM does publish events to your workspace, they appear in the trigger picker the moment the connection is made.
One step that decides which Capsule CRM tools to call.
A workflow's AI Agent step runs a bounded tool-calling loop over the apps you have connected and returns an object whose fields you declared. So "find the record, check the status, and give me status and owner" is one step rather than four — and the fields it returns are available to every step after it.
You declare the output
The rows you name become the variables downstream steps read, so a branch can test what Capsule CRM said.
You cap the effort
A step budget and a model tier per node — the loop stops where you told it to.
Only what you switched on
The loop can call the Capsule CRM tools you left enabled and nothing else.
Connect Capsule CRM in about a minute.
- 1
Open Settings → Apps
It is open to everyone in your organization, not just admins — which apps your copilot can reach is part of doing the job.
- 2
Find Capsule CRM in Browse
The catalogue runs to hundreds of apps and is searchable. Connect Capsule CRM from its card.
- 3
Authorize with your own Capsule CRM account
You sign in on Capsule CRM's own screen and approve the access. The connection carries that account's permissions — no API keys are pasted into Cloodot.
- 4
Choose the tools it may call
Open the connection and switch off anything you would rather it never touched. A tool you switch off is out of reach from the next question onward.
Capsule CRM questions.
How do I connect Capsule CRM to Cloodot?
What can Cloodot do in Capsule CRM?
Can I limit which Capsule CRM tools Cloodot may use?
Can a workflow use Capsule CRM without a trigger from it?
Who in my team can connect Capsule CRM?
Rarely just one app.
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Start free. Connect a channel, train an agent on your own content, and you'll have a working deployment in your inbox the same afternoon.