dotai is the AI persona at the heart of Cloodot — a teammate you name, teach, and trust. It gives human-quality answers in your tone, grounded in your content, takes real action in your tools, and hands over the moments that need a person.
Support & sales · Trained on your content
Do you have the linen duvet in emerald? I’d need it before Friday.
We do — two left in emerald. Standard delivery lands Thursday. Want me to reserve one for you?
Web pages, PDFs, spreadsheets, FAQs, plain-text notes — all of it becomes searchable knowledge. For anything about your business, dotai answers only from what you’ve given it, never from the open internet.
Point it at a page once and it re-reads it on a schedule — a price change on your site is a price change in its answers.
Import products and services — WhatsApp catalogues included — and dotai sends the matching items as a browsable carousel, right in the chat.
Summaries and captured details from previous conversations follow the customer, so nobody has to repeat themselves.
Every retrieved answer carries a confidence score. Weak matches are dropped rather than guessed from — and shaky replies come with an offer to check with the team.
Questions it can’t answer confidently are logged for review instead of guessed at — so your knowledge base grows exactly where customers found it thin.
Formal, casual, or approachable — the tone you choose rides along on every single reply, with a strict-to-creative dial for how inventive it may get.
Customers write in whatever they speak. dotai answers in the languages you enable — Arabic and other right-to-left scripts rendered properly.
Tiny, concise, medium, or long: from one-line answers to step-by-step walkthroughs, you decide how much it says.
Write the opener customers hear, then give it a standing goal — book the visit, close the sale, resolve the ticket — that it steers toward in every conversation.
If a customer goes quiet, dotai circles back after a delay you choose — a minute later, or the next morning.
Contractions are required. “Happy to help!” is banned. No walls of bullet points. And when it isn't sure, it says so plainly and offers to bring in a person.
search_knowledge_baseAnswerssearch_collection_itemsProductsrecall_conversation_memoryHistorycontact_updateCRMassign_to_agentHandoverresolve_conversationClosuretoggle_optinConsentSearching knowledge, showing products, recalling history, updating contact details, resolving conversations, handing over to your team — built into every persona, no setup required.
Install skills for Shopify order lookups, calendar bookings, and CRM reads — or write your own in JavaScript and dotai runs it safely, in a sandbox.
Quick-reply buttons are generated automatically, products arrive as carousels, and every message is formatted natively for its channel — WhatsApp to email to SMS.
The moment a customer shares an email, phone number, or name, dotai saves it to the contact — and updates marketing opt-ins the moment they ask.
calendar.bookUnlockedScenario blocks recognise what the customer wants and unlock just the skills that scenario needs — so the persona stays focused, and so do its answers.
Write handover rules in plain language — refunds over a limit, VIP accounts, anything legal. When a rule fires, dotai picks the right team for the reason and passes over the whole conversation, context intact.
Some triggers can never be overridden: an explicit ask for a human, abusive language, legal threats. And past a session length you set, it closes politely and brings in your team.
Today against yesterday and the 7-day average — with the AI handling rate front and center, so you always know how much it carried.
Five-point satisfaction surveys after AI conversations. Watch the score move, and read every low rating in full.
Every escalation is tagged with why — frustration, a policy exception, someone asked for a human — and trended over time.
Answer rate, knowledge gaps, and the exact questions customers asked that it couldn't handle — queued for you to fill in.
The positive-to-negative mix of your conversations, plus peak-hour heatmaps across every channel.
Conversations that started from click-to-message ads are tracked by channel, so you know which campaigns actually start conversations.
Every save is a version you can roll back. Rehearse changes in the playground before a single customer sees them.
Give your persona a name, a greeting, and a personality. That’s the whole interview.
Point it at your website, upload the PDFs and price lists, and install the skills your business runs on.
Test real conversations in the playground. Deploy when it sounds right — customers see nothing until you do.
Start free. Name your persona, point it at your content, and rehearse in the playground — your newest teammate can take its first shift this afternoon.