Product · Unified inbox

Every channel. One tray.

WhatsApp, Instagram, Facebook, WebChat, and Email — threaded by the customer, not the app. One inbox where every message lands, grouped by who’s talking, so nothing slips and no one re-asks what they already told you.

Start free trial →See how it threads

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WhatsApp
Instagram
Facebook
Webchat
Email
Sarah Lee

Does this come in sage?

Meera

Can you check my order?

One shared inbox.Your team has the whole conversation.
Every arrival has a place.Illustrative example
How it works

Every channel, one customer. Nothing slips.

Threads follow the customer across channels, AI sorts and routes the flood, saved replies answer in seconds, and every chat ends on a rating.

One customer. One thread. WhatsApp, Instagram, Facebook, webchat and email, grouped by customer, so nobody repeats themselves.

Sarah Lee
Instagram, yesterday
Does this come in sage?
It does, in S to XL. Want me to hold one for you?

No app-switching. Five channels, each connected once, in one screen.

WhatsAppInstagramFacebookWebchatEmail
One tray

Sorted in seconds. AI applies the label, then routes it to the right team.

TTom FernandezI’d like to return these headphones.
Refund Request Returns team
Labelled by AI from the message

Snooze it till it matters. It drops out of the list and comes back on time.

AAlicia ReyesI’ll confirm after payday.
Back tomorrow, 9:00 AM

Views that stick. Filters live in the URL, so a view is one link to bookmark or share.

/inbox?label=vip&unread
VIP CustomerWhatsAppUnreadStarred
Copy link

Every message type. Send and receive anything your customers do.

TextImagesVideoVoice notesFilesLocationCarouselsQuick replies

Slash to reply. Two minutes of typing, done in five seconds.

NWhen will my order ship?
/shipping-times/return-policy
Reply to Nina…

The AI takes the routine. Your team works two tabs.

Only open what needs you.
MineQueuedHandled by AI

End on a rating, not a guess. Five-star surveys roll up into a CSAT score that updates as ratings come in.

How did we do, Carmen?
Resolved · rated just now
%CSAT, live
1–2★ · 3 to read
5★
4★
3★
2★
1★
Less manual work%when five channels live in one screen and the AI takes the routine.
Outcomes

Fewer tabs. Better answers.

65%
Reduction in manual workload as triage and the AI absorb routine conversations.
28pts
Boost in CSAT from faster, smarter first responses, measured across global deployments.
37%
Average increase in revenue from digital channels across Cloodot customers.

Cloodot’s AI now handles the flood of WhatsApp queries across our stores and routes only what needs a person to the team. Faster replies, more sales, fewer agents on the clock.

Akhil · MyG

Inbox questions, answered.

Which channels land in one inbox?
WhatsApp, Instagram, Facebook, WebChat, and Email. Connect each one once and every message from that channel flows into the same tray — no app-switching, grouped by the customer rather than by the app.
How are the same customer's channels tied together?
Every conversation is backed by one contact profile — name, avatar, phone, and email — so messages are grouped by who the customer is, not which app they used. Labels, custom fields, and past sessions stay attached to the thread, so whoever opens it already has the context.
Can I filter and share a specific view of the inbox?
Yes. Filter by labels, channels, starred, or unread, and sort newest or oldest first. Filters and sort persist in the URL, so you can bookmark a view or send a teammate the exact same one.
Do labels get applied automatically?
They can. Turn on AI Extraction for a label and write a clear description — “apply when the customer asks for a refund” — and the AI tags matching conversations for you. You can still add or remove labels by hand at any time.
What happens after a conversation is resolved?
You mark it Resolved and it moves to the Resolved tab; if the customer writes back it reopens. Customers can also rate their experience from one to five stars, and those ratings roll up into your CSAT dashboard so you can watch the trend in real time.
The rest of the platform

Better together.

02AI agentIt thinks. It acts. It asks.03CopilotAI at your team’s elbow.04Skills & workflowsTeach it your business logic.05CampaignsBroadcasts that read like DMs.06AnalyticsKnow what your inbox knows.
See it on your own inbox

Try the whole thing, today.

Start free. Connect a channel, train an agent on your own content, and you'll have a working deployment in your inbox the same afternoon.

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