https://cloodot.com/tutorials https://cloodot.com/_astro/inbox-story-mention-pretty.lAewNWaS_ZuUVY6.jpeg Instagram & Facebook story mentions and replies Story mentions and story replies land in the same thread as the rest of the conversation, with the story itself attached for context. https://www.youtube.com/embed/qTkxn_h202U 21 2026-09-10 https://cloodot.com/_astro/inbox-send-document-pretty.PT0ontFJ_2b6qQt.jpeg Send custom files in a customer chat Attach a PDF, an invoice, a spec sheet or an image to a reply without leaving the thread. https://www.youtube.com/embed/uOhl9b9l1po 24 2026-09-10 https://cloodot.com/_astro/inbox-send-voice-note-pretty.Cw-DZ955_Z2cnJcD.jpeg Send voice notes to customers Record and send a voice note straight from the composer, for the answers that are faster spoken than typed. https://www.youtube.com/embed/4KFzsHschLM 28 2026-09-10 https://cloodot.com/_astro/inbox-quote-reply-pretty.4cG5_WLS_Z1te26a.jpeg Quote reply to a customer message Reply against a specific message so the customer sees exactly which part of a long thread you are answering. https://www.youtube.com/embed/hRj05r1Psik 34 2026-09-10 https://cloodot.com/_astro/inbox-translate-shown-pretty.CGuu7ahJ_2h39Nx.jpeg Translate a customer's message Translate an incoming message in place, so a thread in another language stays readable to whoever picks it up. https://www.youtube.com/embed/-Z7ixG8IK5k 55 2026-09-10 https://cloodot.com/_astro/inbox-team-view-pretty.BZ-Pajdv_1XOyf9.jpeg Set up and route chats to team inboxes: AI + manual Create team inboxes and let the AI route each conversation to the right one — with manual reassignment when you want the last word. https://www.youtube.com/embed/gaeGlOGP1-g 87 2026-09-10 https://cloodot.com/_astro/inbox-multiselect-actions-pretty.Bf0y3V2s_Z1DnH1k.jpeg Take bulk actions Select many conversations at once to assign, label, resolve or close them in a single pass. https://www.youtube.com/embed/Qu3e6pNVp4A 82 2026-09-10 https://cloodot.com/_astro/inbox-handover-priority-menu-pretty.CAayVWkP_bchOT.jpeg Assign priority on a chat: AI + manual Let the AI set priority from what the customer actually said, and override it by hand when you know better. https://www.youtube.com/embed/Rf1pbpidj00 67 2026-09-10 https://cloodot.com/_astro/inbox-reply-state-filter-pretty.CI67a6xB_1itXIL.jpeg Filter chats awaiting agent reply and blocked chats Two filters worth pinning: the threads waiting on a human, and the ones blocked on something else. https://www.youtube.com/embed/CmnDUAlqJcA 76 2026-09-10 https://cloodot.com/_astro/inbox-snooze-menu-pretty.BfkoDv1B_ZxtfI1.jpeg Snooze a chat Put a conversation down until a time you choose, and have it come back to the top of the tray then. https://www.youtube.com/embed/kr14b-pcpTY 53 2026-09-10 https://cloodot.com/_astro/mcp-connections-pretty.CToWWWug_14d1Oi.jpeg Connect Cloodot MCP to Claude — step by step Add Cloodot as a connector in Claude over MCP, so Claude can work inside your workspace. OAuth only — no keys in a config file. https://www.youtube.com/embed/aezq4UWIOcc 51 2026-07-14 https://cloodot.com/_astro/knowledge-base-library-pretty.7uatDK_R_Z2pgpml.jpeg Use Claude to update the AI knowledgebase — MCP setup guide The longer walkthrough: read conversations, edit the knowledgebase, and run the rest of your workspace from Claude. https://www.youtube.com/embed/u7WDHFPn3UU 237 2026-08-05