Conversations from multiple channels in one inbox.
The ultimate customer interactions software for your team to nurture leads, provide support & address grievances of your customers through multiple channels.
We’ve put all chats from multiple locations under one roof. Use template replies, assign chats to team members, add custom labels & notes for context. Know more ->
AI powered
Powerful AI to deliver the best customer experience
AI quick responses and custom canned/template replies for quicker engagement. Automatically summarise and attach context on interactions using AI powered custom notes. Segment customers using custom labels. Mark & follow-up important interactions.
Unified inbox
Be present on all channels your customers prefer
Connect easily with customers on Google search, Google map listings, Facebook messengers, WhatsApp messengers, Websites & SMS numbers from one inbox.
Collaborate
Leverage your team’s strength
Your team is your brand’s strength. Hand over live conversations to the right members of your team for quicker resolutions. Deliver a delightful experience to every single customer every single time.
Bot and automations
Bots and workflow automations to reduce labour
Custom chatbots and automations to help you to consistently engage with more customers at scale, with less labour. With our powerful AI Bot, you could automate various functionalities like contact creation, labelling, custom field editing, feedback collection, etc.
Focus on customers. We’ve covered everything else for you!
Mobile app
Our dedicated mobile app let you conveniently connect with your leads and customers on the go.
Canned responses
Save a lot of time by creating templates for repetitive replies. Creating organisation wide templates also ensure consistency of information passed.
Assign Conversations
Hand over live conversations to relevant department or employees to provide quick and fool proof resolutions.
Permissions
Assign connections/channels to employees in any combination you like. You can decide who has access to which conversations or channels.
Custom labels and notes
Dealing with 100s of conversations can be confusing. Our custom labels allow you to segment and organise customers. Custom notes help you to attach context to each of your conversations.
Security
Eliminates need for individually inviting or giving access to each of your business’s original pages and listings. In Cloodot, your employees will have access to chats or reviews or both only depending on defined access type.
Analytics
Get a detailed report of conversations happening across different platforms. See performance of employees who handle conversations.
