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A comprehensive list
of all features

All In One Chat Inbox

All In One Chat Inbox

Listen to what your customers have to say

Listen to what your customers have to say

All chats at one place

Improve the efficiency of your team and streamline workflows for better customer engagement.

AI response composer

Improve response time, quality and accuracy of replies using AI response composer. You can generate an AI response for a specific message or the entire chat.

Assign conversations

Bring-in the right person for the job. Streamline the hand-over and resolve without breaking communication.

Template replies

Don’t leave your valuable customers hanging. Custom templates for quick replies & faster response rates.

Media support

Add documents, videos, and images in your replies for clarity and better customer engagement.

Rich engagement

Rich cards - Send rich messages with embedded call to action buttons. Quick documents - Don't upload same media again and again. Save and reuse with quick documents.

Custom notes with AI summary and labels

Kick-start your sales funnel or initiate the support & complaint resolution process with relevant context.

All chats at one place

Improve the efficiency of your team and streamline workflows for better customer engagement.

AI response composer

Improve response time, quality and accuracy of replies using AI response composer. You can generate an AI response for a specific message or the entire chat.

Assign conversations

Bring-in the right person for the job. Streamline the hand-over and resolve without breaking communication.

Template replies

Don’t leave your valuable customers hanging. Custom templates for quick replies & faster response rates.

Media support

Add documents, videos, and images in your replies for clarity and better customer engagement.

Rich engagement

Rich cards - Send rich messages with embedded call to action buttons. Quick documents - Don't upload same media again and again. Save and reuse with quick documents.

Custom notes with AI summary and labels

Kick-start your sales funnel or initiate the support & complaint resolution process with relevant context.

Review and Review Booster

Review and Review Booster

Manage feedback and measure your brand’s image

Manage feedback and measure your brand’s image

All reviews at one place

Manage your brand’s reputation & never miss out important feedback from across different platforms.

AI response and review reply bot

Use powerful AI to compose responses for your reviews. Customizable cross channel review reply bot will reduce upto 80% of your workload.

Request reviews

Earn more reviews, get more visibility. Help your customers leave a review in 1 click instead of 10.

Template replies

Save valuable time with template replies. Send out custom thank-you notes and resolutions for reviews.

Assign reviews

Bring-in the right person for the job. Assign employees for resolving issues and taking up the conversation.

Custom notes with AI summary and labels

Find what you want, when you need it. Prioritize important reviews & add context with custom notes.

All reviews at one place

Manage your brand’s reputation & never miss out important feedback from across different platforms.

AI response and review reply bot

Use powerful AI to compose responses for your reviews. Customizable cross channel review reply bot will reduce upto 80% of your workload.

Request reviews

Earn more reviews, get more visibility. Help your customers leave a review in 1 click instead of 10.

Template replies

Save valuable time with template replies. Send out custom thank-you notes and resolutions for reviews.

Assign reviews

Bring-in the right person for the job. Assign employees for resolving issues and taking up the conversation.

Custom notes with AI summary and labels

Find what you want, when you need it. Prioritize important reviews & add context with custom notes.

AI Chat and Review Bots

AI Chat and Review Bots

Listen to what your customers have to say

Listen to what your customers have to say

One bot for all channels

Deploy the same bot to Facebook, Google, Instagram, WhatsApp, Website and even your text (SMS) number!

Buttons for responses

Simplify and speed up reply from customers by providing interactive buttons on all channels.

Intelligent handover

Our AI analyses replies and contexts to automatically hand chats over to human agents.

Capture intent and skip steps

Do not force

Auto contact creation

Monitor your team’s performance and add accountability in managing customer interactions and social chats.

Auto labelling & custom fields update

Reports with insightful information tailored for your requirements. Detailed analytics that others cant provide.

One bot for all channels

Deploy the same bot to Facebook, Google, Instagram, WhatsApp, Website and even your text (SMS) number!

Buttons for responses

Simplify and speed up reply from customers by providing interactive buttons on all channels.

Intelligent handover

Our AI analyses replies and contexts to automatically hand chats over to human agents.

Capture intent and skip steps

Do not force

Auto contact creation

Monitor your team’s performance and add accountability in managing customer interactions and social chats.

Auto labelling & custom fields update

Reports with insightful information tailored for your requirements. Detailed analytics that others cant provide.

Marketing Campaigns

Marketing Campaigns

Manage feedback and measure your brand’s image

Manage feedback and measure your brand’s image

Send notifications or promotional messages in bulk

Send bulk messages to your customers from your text (SMS) or WhatsApp numbers.

Bulk contact import

Easily create a large campaign audience by uploading CSVs with contacts.

Intent based auto segmentation

Sifting through 1000s of campaign messages to find high quality leads? No more. Our AI will find and show those leads automatically.

Multimedia support

Attach images, videos, documents and even action buttons in your bulk campaign messages.

Detailed insights of results

Cloodot's insights dashboard has all relevant data and visualisations for you to easily track performance of campaigns.

Send notifications or promotional messages in bulk

Send bulk messages to your customers from your text (SMS) or WhatsApp numbers.

Bulk contact import

Easily create a large campaign audience by uploading CSVs with contacts.

Intent based auto segmentation

Sifting through 1000s of campaign messages to find high quality leads? No more. Our AI will find and show those leads automatically.

Multimedia support

Attach images, videos, documents and even action buttons in your bulk campaign messages.

Detailed insights of results

Cloodot's insights dashboard has all relevant data and visualisations for you to easily track performance of campaigns.

Contacts Centre

Contacts Centre

Listen to what your customers have to say

Listen to what your customers have to say

All insights at one place

Comprehensive insights about your brand’s performance in one place, for better decision making.

Channel wise indepth analytics

See & learn what you are doing right. Or better yet, learn what you are doing wrong and take timely action.

Labels : Counts based on type

Add documents, videos, and images in your replies for clarity and better customer engagement.

Employee performance monitoring

Monitor your team’s performance and add accountability in managing customer interactions and social chats.

Detailed custom reports

Reports with insightful information tailored for your requirements. Detailed analytics that others cant provide.

All insights at one place

Comprehensive insights about your brand’s performance in one place, for better decision making.

Channel wise indepth analytics

See & learn what you are doing right. Or better yet, learn what you are doing wrong and take timely action.

Labels : Counts based on type

Add documents, videos, and images in your replies for clarity and better customer engagement.

Employee performance monitoring

Monitor your team’s performance and add accountability in managing customer interactions and social chats.

Detailed custom reports

Reports with insightful information tailored for your requirements. Detailed analytics that others cant provide.

Survey

Survey

Manage feedback and measure your brand’s image

Manage feedback and measure your brand’s image

All reviews at one place

Manage your brand’s reputation & never miss out important feedback from across different platforms.

AI response and review reply bot

Use powerful AI to compose responses for your reviews. Customizable cross channel review reply bot will reduce upto 80% of your workload.

Request reviews

Earn more reviews, get more visibility. Help your customers leave a review in 1 click instead of 10.

Template replies

Save valuable time with template replies. Send out custom thank-you notes and resolutions for reviews.

Assign reviews

Bring-in the right person for the job. Assign employees for resolving issues and taking up the conversation.

Custom notes with AI summary and labels

Find what you want, when you need it. Prioritize important reviews & add context with custom notes.

All reviews at one place

Manage your brand’s reputation & never miss out important feedback from across different platforms.

AI response and review reply bot

Use powerful AI to compose responses for your reviews. Customizable cross channel review reply bot will reduce upto 80% of your workload.

Request reviews

Earn more reviews, get more visibility. Help your customers leave a review in 1 click instead of 10.

Template replies

Save valuable time with template replies. Send out custom thank-you notes and resolutions for reviews.

Assign reviews

Bring-in the right person for the job. Assign employees for resolving issues and taking up the conversation.

Custom notes with AI summary and labels

Find what you want, when you need it. Prioritize important reviews & add context with custom notes.

Insights

Insights

Listen to what your customers have to say

Listen to what your customers have to say

All insights at one place

Comprehensive insights about your brand’s performance in one place, for better decision making.

Channel wise indepth analytics

See & learn what you are doing right. Or better yet, learn what you are doing wrong and take timely action.

Labels : Counts based on type

Add documents, videos, and images in your replies for clarity and better customer engagement.

Employee performance monitoring

Monitor your team’s performance and add accountability in managing customer interactions and social chats.

Detailed custom reports

Reports with insightful information tailored for your requirements. Detailed analytics that others cant provide.

All insights at one place

Comprehensive insights about your brand’s performance in one place, for better decision making.

Channel wise indepth analytics

See & learn what you are doing right. Or better yet, learn what you are doing wrong and take timely action.

Labels : Counts based on type

Add documents, videos, and images in your replies for clarity and better customer engagement.

Employee performance monitoring

Monitor your team’s performance and add accountability in managing customer interactions and social chats.

Detailed custom reports

Reports with insightful information tailored for your requirements. Detailed analytics that others cant provide.

All channels at one place!

Google My Business

SMS

Facebook

WhatsApp

Google's Business Messages

Instagram

Web chat

Collect and respond to reviews from multiple Google My Business locations aka Google Business Profiles easily using all in one review dashboard of Cloodot. Know more.

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