Google dominates the search engine market with an 85.5% share, handling 2 trillion global searches annually. Google Business Messaging is vital for engaging customers. It allows direct chats from Google Search, Maps, and Ads. Google Business Welcome Messages are a key tool for leveraging this platform and meeting the demand for quick brand responses and instant connectivity.

In this blog, we'll explore how to add welcome messages to Google business messages on desktop and mobile devices, provide best practices for Google business profile Messaging, and offer examples of welcome news for Google Business Profiles.

What are welcome messages in Google business Profile?

A Google Business message is an automated response that streamlines customer interactions on Google Business. It allows businesses to send standardized welcome messages to customers when they initiate contact. These messages can vary depending on the specific situation, providing flexibility for different scenarios.

Cloodot simplifies the process by enabling businesses to create a single greeting message that can be utilized across various communication channels. Whether it's through web chat, Facebook Messenger, or WhatsApp Business, you can maintain consistency by using the same welcome message, enhancing customer engagement.

Adding welcome messages to Google business Profile

When you integrate Google Business Messages with Cloodot, crafting a compelling welcome message in Google Business Messages has become a breeze. Once the Messaging feature is activated, customers will spot a Message button on your GMB listing. This button is readily visible when your profile appears in both Google Search and Google Maps. With Google business profile Messaging, customers have the convenience of reaching out to your business via messages 24/7.

If you've completed the setup and encountered challenges with SEO, consult our guide to enhance your local SEO through a Google business profile profile.

How to add welcome messages to Google business messages on the desktop

Step 1: Sign In to Your Google business profile

Click the "Sign In" button located in the top right corner.

Follow the on-screen prompts to complete the sign-in process.

Step 2: Access the Dashboard

After successfully logging in, you will be directed to the dashboard.

Step 3: Access Messages

Click on the "Messages" option.

Step 4: Access the Messages Page

On the Messages page, locate and click on the three dots (...) in the top right corner.

In those three dots, you will find the "chat setting" option.

Step 5: Click on the “Chat Setting” Option

Once you click on that option, it will provide access to the "welcome message" option.

Step 6: Customize Your “Welcome Message”

Craft a friendly and informative message that greets customers when they contact your business.

Step 7: Save Your Changes

After creating your welcome message, remember to save your changes.

This customized message will now be displayed to customers who initiate a conversation with your business via Google business profile.

How to add welcome messages to Google business profile on mobile 

Step 1: Open the “Google Maps” app.

Step 2: Open your business profile.

Step 3: Once you are taken to the dashboard, click on the “messages” icon.

Step 4: Click on "Manage Chats."

Step 5: Once you tap on "Manage Chats," it will take you to the “chat setting” option.

Step 6: You can find the “welcome messages” option as the second-to-last option.

Step 7: Customize Your Message:

You'll be presented with a text box where you can compose your customized welcome message. Create a warm and inviting message to greet customers when they initiate a chat.

Step 8: Save Your Welcome Message:

After composing your welcome message, make sure to save it. There should be a "Save" or "Save Changes" button at the bottom of the message box.

Welcome message templates

1. Welcome Messages for Online Store Visits:

Imagine you run a restaurant and want your customers to visit your online platform. You can send the following two types of welcome messages to engage them:

1. "Welcome, {Customer’s first name}! I’m {Bot’s name}. How can I assist you today? You can book a table, explore our menu, or place an order."

2. "Hi {Customer’s first name}! I’m {Bot’s name}. What are you craving for today? We have options for both veg and non-veg dishes, as well as refreshing beverages."

Both of these welcome messages prompt customers to take action and make their online experience more enjoyable.

2. Welcome Note Examples for Sales:

Messaging platforms like Google Business Messaging are gaining popularity among the next generation of customers. Research shows that 75% of people are more likely to purchase from a brand they can chat with. Google business profile is becoming the new norm.

AI chatbots can assist in automating conversions and ensuring guided selling through Google Business Messaging, using cards, carousels, photos, and more. To capture customers' interest, consider including a discount offer in your welcome message. Here's an example:

"Hello, {Customer’s first name}! I’m {Bot’s name}, and I'm here to help you claim a 20% discount on your first purchase with {Your brand’s name}. How can I assist you in finding a specific product, such as shoes, flip-flops, or sandals?"

Including a discount offer in your welcome message can instantly attract customers and enhance your sales opportunities.

3. Welcome messages for customer support

Enhance customer support and set clear response time expectations to better serve your customers. Google Business Messaging is aiding small businesses in achieving this by enabling direct and timely communication with customers.

• “Hello! Thank you for reaching out. We're directing your inquiries to our most suitable support agent. Expect a response within 24 hours."

• "Hi there. We've received your message and will be in touch within a day. While you wait, feel free to explore our comprehensive help center, brimming with answers to common questions: [link to help center]."

• "In the meantime, you may find our tutorial videos helpful: [link to YouTube channel]."

4. Announcement welcome messages

Provide up-to-date information to enable self-service for users. Adjust the welcome message and conversation starters temporarily when users might be interested in a significant development or event, such as a service outage.

• "Hello, I'm the Livewire virtual service agent."

• "Important notice: We are currently experiencing an outage in your area. Normal service is expected to resume by 5:00 PM."

• "Is there anything else I can assist you with today?"

5. Contextual welcome messages:

Utilize contextual data to personalize your greeting. Incorporate the user's name, location, entry point, and place ID for location-specific entry points.

Design unique welcome messages for each language and business location you support.

"Hello, I'm {Bot’s name}, the virtual assistant for {your brand's name} in {location}. I can provide information about {location}. How may I assist you today?

Closing hours | Services | Parking Information"

6. Event welcome messages

There’s always some special occasion coming up throughout the year. You must design some special templates for such days. 

Hi, {customer’s name}! Our support team is busy listing New Year's offers for you. We’ll connect you with the best-fit agent between 10 a.m. and 6 and 6 p.m. tomorrow.”

7. Welcome messages on non-business hours

During non-business hours, your customer support can still provide valuable assistance through automated responses. Here are a couple of welcome messages you can create:

"Thank you for reaching out to [brand's name}! While we're currently offline, we'll be back online tomorrow at 10 a.m. You can find information about our business hours and our products/services on our website here (insert link)."

"Hello, I'm {Bot's name}! How can I assist you today?

Order cancellation

New Order

Refund

I'll connect you with one of our live agents tomorrow between 10 a.m. and 12 p.m.

Best regards,

The brand's name} team!"

Establish direct customer communication through Google's Business Messages by integrating your Google Business account with Cloodot. This ensures a seamless and welcoming experience for your customers. Cloodot consolidates Google's Business messages, reviews, and analysis reports with all your other channels in a unified inbox, supports multiple users for Google Business, and offers the capability to create your customized Google Business chatbot.

Get your free trial today or schedule a free demo call to learn more. 

Also read: How to recover a suspended Google Business Profile